If the tire has failed, protect the driver and the scene first. Then call commercial mobile tire service with enough information to send the right tire and equipment.
Stop the risk from getting worse
Do not continue on a visibly failed tire. Slow down and move to a safer position only if the truck can be moved without creating a greater hazard.
Secure the scene
Use hazard lights and the warning equipment required by your operating procedures when it is safe to place it. Keep people away from live traffic.
Collect the tire details
Note the axle position, tire size, load range or service description, tractor and trailer information, and whether the wheel appears damaged.
Call commercial mobile tire service
Provide the highway or facility, direction, nearest exit or marker, access instructions, and a callback number.
Confirm the repair plan
Before work begins, confirm whether the tire will be repaired or replaced and whether a safe move, tow, or additional inspection is needed.
For a truck in Newark, Elizabeth, Jersey City, or on a major freight route, a clear direction of travel and nearest marker can save a second round of calls. If the location is dangerous, contact emergency services before stepping outside.